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FAQs


How long will the cookies last? How should I store them?  Our cookies are heat sealed in the highest quality food-grade polypropylene bags, they will come with at least one months shelf life.  Please store in a cool, dry, dark place. The colour can fade over time, or if exposed to light for a long period.


When can I expect to receive my cookies? 

In most cases your order will be made the following working day. They then take overnight to set before we are able to package and dispatch.  

We ship your cookies NZ wide using a courier. Please note, their service is overnight 90% off the time, so they can take longer. Because the cookies have a long shelf life please allow ample time. Every effort is made to package your cookies with the utmost care to ensure they arrive to you in the same condition they left. Please understand these are a handmade product therefore some crumbs may be visible. If larger damage has occurred during transit please contact us immediately.

Where do you ship? Currently shipping NZ WIDE only.


Can we pick up?  Unfortunately at this stage we do not offer pick-up. 

What if I need to change or cancel my order?  We understand that circumstances change and things can happen that may require you to change or cancel your order. Please communicate with us about this and we will do our best to accommodate any changes. On bulk orders, for any cancellations over 14 days prior to your specified date to receive them by,  we can not offer a refund beyond this,  as our product is perishable.

Do you offer wholesale options?  We currently only offer bulk pricing, however, flick us an email and tell us a bit about your business and we can chat about it!

Do your cookies contain nuts?   No, however the cookies are made in a kitchen that does also process nuts and other common allergens.

Do you offer a gluten free or vegan option? Unfortunately at this stage we do not cater to these dietary requirements. We hope to offer these in the future.

Do you work with influences/bloggers?  If you think you might be a good match for for our brand or have an idea that includes our cookies, just get in touch via email! We love hearing about cool collab opportunities!